Refund policy

At JJ Automation we want you to buy CNC spare parts with confidence. This policy explains returns, warranty and refunds.

Warranty
Every tested used / refurbished part is supplied with a warranty against functional failure. New parts carry the manufacturer or supplier warranty. The exact warranty period is confirmed on your invoice or quotation.

Dead-on-arrival (DOA)
If a part is found faulty on arrival, notify us within 7 days of delivery with photos/video and the fault details. We will repair, replace or refund the item after inspection.

Returns
Unused items in original condition may be returned within 7 days of delivery for a refund or exchange, subject to inspection. The buyer arranges and pays return shipping unless the return is due to our error or a DOA part. Please contact us before returning any item so we can issue return instructions.

Non-returnable items
Custom-programmed, specially-sourced, unlocked/serviced, or clearly-marked as-is items are not returnable. Parts damaged by incorrect installation, wrong voltage, mishandling or removal of serial/warranty markings are not covered.

Refunds
Approved refunds are processed to the original payment method within 7–10 business days of the returned item passing inspection.

Contact
JJ Automation, Gurugram (Gurgaon), Haryana, India. Phone / WhatsApp: +91 88022 12394. Email: jj.automation@outlook.com.

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